Presco Group are a proudly family-owned company excelling in what we do, especially when it comes to customer service. Our Presco Hire, New Plymouth branch is on the lookout for a Customer Service Coordinator.

In this role you will be the face of Presco Hire New Plymouth. This is not an entry level role, but rather one that requires a deep understanding in dealing with customer inquiries, planning transport, planning the operations team, and constantly looking for areas to create efficiencies. The role has a variety of administrative and dispatch communications, along with responding to a high volume of customer inquiries via email and face to face. We take pride in delivering prompt and efficient service, so we're looking for someone who shares our commitment to putting customers first.

While primarily office based, we are looking for someone who is willing to get their hands dirty, whether that’s stepping out and assisting customers in the yard or making equipment ready before the client arrives. Therefore, a knowledge of equipment and confidence in yourself would be advantageous.

About the Role:

Based at our New Plymouth Waiwhakaiho office, this position is Monday to Friday 7am-5pm. There may be the occasional need to take calls out of hours, but this is rare.

Our focus is on providing exceptional customer service with a positive, “can-do” attitude. Your main responsibility will be to support and coordinate the operations team to ensure our customers receive the best possible experience, always going above and beyond their expectations. Accuracy and great computer skills are a must, in partnership with a fantastic service mindset.

Key Responsibilities:

• Ensuring good communication to the rest of the branches operations team members.
• Go over and above to source and supply all rental requests.
• Ensure daily hire contracts and associated paperwork is always kept up to date and accurate.
• Address customer inquiries via face to face and email, offering solutions with a friendly and professional attitude.
• Schedule equipment deliveries to be on time and delivered to sites in Taranaki, and occasionally nationwide.
• Work with workshop to ensure equipment is always serviced, repaired and ready for upcoming hires.
• Collaborate with other branch customer service and sales team members.
• Support and ensure compliance with Health and Safety procedures.
• Perform daily, weekly, and monthly administrative tasks.

About You:

• Be adaptable and ready to embrace new and innovative ways of doing business.
• Be able to self-manage and take a systematic approach to managing workloads.
• Enjoy working in a busy environment and enjoy interacting with customers, resolving queries with patience and a customer-first mindset.
• Always looking for ways to improve customer service and ensure the best outcomes for everyone.
• Strong organisational skills, attention to detail, and a natural affinity for creating order is second nature to you.
• You are a positive team player, encouraging your team to work together and contribute positively to the team dynamic.
• You're comfortable with technology, including intermediate proficiency in Excel, Word, Outlook, and MS Teams.
• Ideally you would have a strong practical understanding of equipment, particularly the range we supply.

Why Work with Us?

We challenge the status quo in the rental industry, with a goal to become Taranaki’s most dominant rental supplier in general hire. We are an enthusiastic bunch, and always looking at ways to train, better and promote our staff. The opportunity is what you make it.

About Presco:

Presco Hire is a well-respected and long serving business with branches located in Hawera and New Plymouth, while also running projects nationwide. We have a great team and encourage our staff to be the best they can with vocational and personal training opportunities (both in-house and external). Presco Hire is part of the larger Presco brand including Presco Environmental.

Our Values:

P: Positive Team Player
R: Respect and Appreciation shown to all
E: Effective Communication
S: Safe Home Everyday
C: Customer is Key
O: Opportunity shown through Continuous Improvement

Please submit your CV through the Seek job listing and we will be in touch with you soon. You can find the job listing here: https://tinyurl.com/8fbjyd82